Privacy Policy

Last updated: May 21, 2025

Privacy Policy

This Privacy Policy describes how Zarenaz (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zarenaz.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you

  • Provide, maintain, and improve our Services

  • Comply with legal obligations

  • Enforce our terms and policies

  • Protect or defend the Services, our rights, and the rights of our users or others

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and Services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can reasonably be associated with you.

1. Information We Collect Directly from You

Information you directly submit to us may include:

  • Contact details – name, address, phone number, and email address

  • Order information – billing address, shipping address, payment confirmation, email address, and phone number

  • Account information – username, password, security questions, and other account security details

  • Customer support information – information you provide in communications with us

Some features of the Services may require certain personal information. If you choose not to provide it, you may not be able to access specific features.

2. Information We Collect Automatically (Usage Data)

We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”).

Usage Data may include:

  • Device information

  • Browser type

  • IP address

  • Network connection details

  • Pages visited and interaction data

3. Information We Obtain from Third Parties

We may obtain information from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our website and e-commerce platform (e.g., Shopify)

  • Payment processors who collect payment details (such as credit/debit card information and billing details) to process transactions

  • Advertising and analytics partners who use tracking technologies such as cookies, pixels, SDKs, and similar tools

All information obtained from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your information to:

  • Process payments

  • Fulfill orders

  • Manage accounts

  • Arrange shipping

  • Facilitate returns and exchanges

  • Send order and account notifications

Marketing and Advertising

We may use your personal information to:

  • Send promotional emails, SMS, or other marketing communications

  • Show relevant advertisements

  • Personalize your experience on our Site

You can opt out of marketing communications at any time using the unsubscribe link in emails.

Security and Fraud Prevention

We use personal information to detect and prevent fraudulent, illegal, or malicious activity.

You are responsible for safeguarding your account credentials. Please contact us immediately if you suspect unauthorized access.

Customer Support and Service Improvement

We use personal information to:

  • Provide customer support

  • Improve our website and Services

  • Maintain our business relationship with you

Cookies

We use Cookies to:

  • Operate and improve our Site

  • Remember your preferences

  • Analyze user interaction

  • Personalize content and advertising

Most browsers automatically accept Cookies, but you may modify your browser settings to remove or reject them. Please note that blocking Cookies may impact certain features and functionality of the Services.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With vendors and service providers (e.g., payment processors, IT providers, shipping partners, analytics providers)

  • With business and marketing partners

  • With affiliates within our corporate group

  • When required by law or legal process

  • In connection with a business transaction (e.g., merger or acquisition)

  • With your consent or at your direction

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

User-Generated Content

If you submit reviews or other content to public areas of the Services, that content may be publicly accessible. We are not responsible for how others use publicly shared information.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

We do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to:

  • Maintain your account

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights

Depending on your location, you may have rights including:

  • Right to Access – Request access to your personal information

  • Right to Delete – Request deletion of your personal information

  • Right to Correct – Request correction of inaccurate information

  • Right to Data Portability – Request a copy of your data

  • Right to Restrict Processing

  • Right to Withdraw Consent

  • Right to Appeal a denied request

We will not discriminate against you for exercising your rights.

To exercise your rights, please contact us using the information below.

Complaints

If you have concerns about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country of residence.

Where required, we rely on legally recognized transfer mechanisms (such as Standard Contractual Clauses) to ensure your data is protected.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us:

📞 Phone: +92 312-3599125
📧 Email: hello@zarenaz.com